FREQUENTLY ASKED QUESTIONS
Find answers to common questions about our products, services and operations.
What types of medical equipment do you supply?
We supply certified medical equipment across 12+ critical-care categories including ventilators, patient monitors, infusion pumps, incubators, AEDs, auto CPR devices, CPAP/BiPAP machines, and more — serving ICU, NICU, OR, ER, general wards and home care.
Which brands do you carry?
We distribute products from 30+ leading manufacturers including Mindray, Dräger, GE Healthcare, Hamilton Medical, Philips, Fanem, Atom Medical, Edan, Amoul, Inovytec and more.
Do you provide after-sales service and maintenance?
Yes. Our in-house biomedical engineering team provides scheduled calibration, preventive maintenance, annual safety inspections and on-call repair service. All work follows manufacturer standards with full documentation.
What certifications do your products hold?
Our products carry internationally recognised certifications including ISO 13485 (Quality Management Systems), TFDA (Thai FDA) approval, CE marking (EU Conformity) and IEC 60601 (Electrical Safety for Medical Devices).
Do you ship nationwide in Thailand?
Yes. We deliver, install and provide field service to hospitals and healthcare facilities across all 77 provinces of Thailand.
How can I request a product demo or quotation?
Contact us by phone, Line messaging, email or through the contact form on our website. Our team typically responds within 24 hours with specification sheets and pricing.
Do you offer training for medical staff?
Yes. We provide on-site operator training for clinical staff and biomedical engineers, covering device operation, safety protocols and basic troubleshooting.
What is your warranty policy?
Warranty terms vary by manufacturer and product. Most devices carry a standard manufacturer warranty. Contact our team for specific warranty details on any product.